Mail Delivery Reports
Posted by Matthew Jeffels, Last modified by Matthew Jeffels on 24 December 2016 12:16 PM
Mail Delivery Reports
This interface allows you to search for emails that users on your system have sent and received. Only users that have root-level access privileges can access the emails for all accounts. Resellers can access the emails that belong to accounts that they own.
Search For Emails
The report inquiry section of this interface allows you to search for specific emails through a range of defined parameters that you may specify.
To search for emails you will need to perform the following;
First you should enter the text that you wish to search for in the "Search" textbox. Search terms are optional.
Select the part of the email that you wish to query. The default trait that is selected should be "Recipient".
Select a "Search Type" button. Partial searches may cause the search to take more time to complete compared to other searches.
Select a "Delivery Type" button.
Enter a date range in the "Start Date" and "End Date" textboxes, or you can click the calendar icons to select dates. Dates need to be entered in the MM/DD/YYYY format, where MM is the two-digit month, DD is the two-digit day, and YYYY is the four-digit year. A large date range will drastically increase query time for busy mail servers.
Enter a time range in the Start Time and End Time text boxes. Select AM or PM next to each text box.
Finally click "Run Report".
By default, results for your query appear in the following columns:
Event This column contains an icon that indicates the email's delivery status;
Green Tick — The system delivered the email successfully.
Sender - This column displays the email address that sent the email.
Search and Advanced Search Features
You are able to further refine your results in the results table's "Search" text box. These results will remain filtered until you clear the search box.
The results table also features an "Advanced Search" option. Click "Advanced Search" to access the four additional checkboxes;
Show Deliveries - Selecting this checkbox allows you to view the emails that the system delivered successfully.
You may deselect checkboxes to remove the email types from the results table. cPanel & WHM limits the results to 5000 per Advanced Search type filter.
Additional Results Columns
You may add columns to the results table to view more information. To add columns, perform the following steps;
Click the "gear icon" in the top right corner of the results table. This will allow you to select the checkbox for the information that you wish to view in the table. In order to hide information from the table, deselect the checkbox.
You can choose to add any of the additional columns;
User - This allows you to view the sender's cPanel username.